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  Thank You for visiting FireAwards.com. Here is some helpful information.
Fire Awards Div.
655 Lincoln Blvd.
Middlesex, NJ 08846
732-469-6055 Phone
732-563-0434 Fax
TOLL FREE (sales only) 1-866-U4AWARD
info@FireAwards.com
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FIND OUT ABOUT:
How To Order.
Payment
Sales Tax
Phone/Fax Ordering
Shipping Info
Shipping Damage
Payment By Purchase Order
Changing An Order
Refund/Return Policy
Security
Privacy
How To Order.
1.
Click an item or category from the menu on the left side
of the screen.
2.
Click on any of the product images on the screen for a
larger view & ordering options.
3.
Fill in the engraving information (if any) and choose
the available color options. Click the "add to cart" button
at the end of the options area.
4. View the items
in your shopping cart and review your personalization information.
Choose to "Check Out" or "Keep Shopping".
5. When you choose
to check out simply fill in the "Bill To" and "Ship To"
information screen. Enter any coupon or gift certificate codes
you may have, select your shipping method.
6. The last order secure
screen allows you to choose your payment method and certify
that your entered information is correct.
Your done! Watch your email
for confirmation.
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Payment
We accept
Visa, Master Card, American Express, Discover, as well as corporate and
governmental purchase orders (please see next item). We do
not ship C.O.D. or accept personal checks. Your credit card will not be billed until the
order is shipped.
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Sales Tax
We are required
by law to charge sales tax on orders being shipped to New Jersey.
If you are shipping to any other destination in the US, sales
tax will not be charged on your purchase. If you are exempt from
this tax, you must fax us your tax exempt form at 732-563-0434.
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Phone/Fax Ordering
We do accept phone and fax orders. Order by phone Toll Free 1-866-U4Award from 10:00AM - 6:00PM EST. with the following information:
*PRODUCT ID
*DESCRIPTION OF PRODUCT
*ALL PAYMENT AND SHIPPING INFO
Due to the higher incidence of error, we cannot take personalization or customization information over the phone.
For your protection and ours - please fax this type of information to 732-563-0434.
We have taken extreme measures to ensure your protection and security through our convenient on-line ordering system (which, incidentally, is more secure than ordering by telephone). Additionally, our online ordering system is much faster and more efficient than by telephone, however, if you still would rather hear a "Human Voice" before ordering, just simply have the information above handy.
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Shipping Info
UPS Ground, DHL, 2nd Day Air, Next Day Air. Most
items ship within 5-10 working days from receipt of order. We will immediately
advise you of any possible delays and always try to work within your time
frame. Items which are "oversized" may require additional shipping charges
- if this is the case, you will be notified before the item is shipped.
Rates By Standard UPS or DHL Ground Delivery:
Orders Less then $20.00 - Add $6.95
Orders of $20.00 - $99.99 - Add $10.00
Orders of $100 - $499.99 - Add $12.00
Orders over $500.00 - Add $20.00
Our shopping cart will calculate and add these rates to your order.
Should you desire Next Day or 2nd Day Delivery, we will calculate and
add the appropriate cost. We do not mark-up shipping charges -
they are the actual rates charged to us by the carrier.
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Shipping Damage
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-866-u4award or by email. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
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Payment By Purchase Order
Municipal,
State, Federal, and Corporate purchase orders are accepted. Place
your order using the Purchase Order payment option. Fax a copy of
the puchase order to 732-563-0434. The purchase order will then be
verified and the order processed. Minimum transaction total is $150.00
for a purchase order. Please mail check or money order to:
Fire Awards Div., CJ Pro Shop, Inc.
655 Lincoln Blvd.
Middlesex, NJ 08846
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Changing An Order
Non-Personalized
Orders can be changed before they have shipped by contacting
us via email or calling 1-866-U4Award (toll free). If your non-personalized
item has already been shipped, please refer to our return policy.
Personalized Orders will be engraved exactly
"as ordered". So please check all spelling, name, and date information
carefully. If a spelling, name, or date needs to be changed before
the item has been shipped contact us immediately via email or call
1-866-U4award.
* Any personalization error by Fire Awards will
be promptly remade and reshipped at no charge.
* Personalized items are not changeable or returnable
after the order has shipped.
* It is not possible to replace or re-engrave
any spelling or date errors once the item has been engraved.
* A complete order confirmation is e-mailed
to you, at the time of order, for duplicate final inspection.
* Please be sure to double check all names and dates
for errors.
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Refund/Return Policy
An Item (non-customized)
may be returned for exchange or refund provided it is unused, in
the original packaging and is returned within 30 days of the purchase
date. Personalized and engraved items cannot be returned unless there
has been an error on our part-so please make sure all personlization
information is correct before placing your order. Any personalization
error by FireAwards will be promptly remade and reshipped at no charge.
Please e'mail us at Info@fireawards.com
for authorization before returning merchandise. Shipping charges are
not refundable. All returns must be shipped prepaid. We recommend that
you send your return via UPS or insured Parcel Post for your protection
and to insure prompt delivery. Our goal is your complete satisfaction.
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Security
Fire Awards is part of the secure Yahoo! Stores System. All online transactions are handled with Stronghold server software using industry standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the internet in an encrypted form, then decoded when it gets to Yahoo! For added security, Yahoo! also encrypts the credit card number when it is stored on disk, and when they forward it to Fire Awards.
If you are not comfortable using the internet to place your order, we will gladly accept orders via phone or fax.
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Privacy
FireAwards.com
will use personal information only to process orders. Customer information
will never be sold, given out or made available in any way. We do not
sell or distribute mailing lists from our secure customer database and
we guarantee that you will never receive spam or junk mail resulting from
a visit to or purchase at Fire Awards.
Also, for more detail see
FireAwards Privacy Policy
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"NOTICE OF DISCLAIMER OF LIABILITY"
FIREAWARDS.COM
ASSUMES NO LIABILITY FOR THE USE OR MISUSE OF ANY
PRODUCT. WE ASSUME NO LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE
OR INJURY ARISING FROM THE USE OR MISUSE OF ANY PRODUCT OFFERED.
Be sure to visit our other site featuring bowling supplies, awards of all kinds, and ad specialties cjproshop.com
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