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Customer Care

Customer Care - click to enlargeThank You for visiting FireAwards.com. Here is some helpful information.


(Click To Enlarge For UPS Ground Shipping Time)

Fire Awards Div.
655 Lincoln Blvd.
Middlesex, NJ 08846

732-469-6055 Phone
732-563-0434 Fax


TOLL FREE 1-866-U4AWARD


info@FireAwards.com

Your complete satisfaction guaranteed. faqcode2

FIND OUT ABOUT:
Where Are We Located.
How To Order.
Payment
Sales Tax
Phone/Fax Ordering
Shipping Info
Military Shipping - APO/FPO
Shipping To Canada
Shipping Damage
Payment By Purchase Order
Changing An Order
Refund/Return Policy
Security
Privacy



Where Are We Located.

1. We are located in Middlesex, New Jersey. Our street address is:

FireAwards Div.
655 Lincoln Blvd.
Middlesex, NJ 08846


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How To Order.

1. Click an item or category from the menu on the left side of the screen.
2. Click on any of the product images on the screen for a larger view & ordering options.
3. Fill in the engraving information (if any) and choose the available color options. Click the "add to cart" button at the end of the options area.
4. View the items in your shopping cart and review your personalization information. Choose to "Check Out" or "Keep Shopping".
5. When you choose to check out simply fill in the "Bill To" and "Ship To" information screen. Enter any coupon or gift certificate codes you may have, select your shipping method.
6. The last order secure screen allows you to choose your payment method and certify that your entered information is correct.
Your done! Watch your email for confirmation.



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Payment

We accept Visa, Master Card, American Express, Discover, as well as corporate and governmental purchase orders (please see next item). We do not ship C.O.D. or accept personal checks. Your credit card will not be billed until the order is shipped.



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Sales Tax



We are required by law to charge sales tax on orders being shipped to New Jersey. If you are shipping to any other destination in the US, sales tax will not be charged on your purchase. If you are exempt from this tax, you must fax us your tax exempt form at 732-563-0434.




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Phone/Fax Ordering


We do accept phone and fax orders. Order by phone Toll Free 1-866-U4Award from 10:00AM - 6:00PM EST. with the following information:

*PRODUCT ID

*DESCRIPTION OF PRODUCT

*ALL PAYMENT AND SHIPPING INFO

Due to the higher incidence of error, we cannot take personalization or customization information over the phone. For your protection and ours - please fax this type of information to 732-563-0434.

We have taken extreme measures to ensure your protection and security through our convenient on-line ordering system (which, incidentally, is more secure than ordering by telephone). Additionally, our online ordering system is much faster and more efficient than by telephone, however, if you still would rather hear a "Human Voice" before ordering, just simply have the information above handy.



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Shipping Info



SORRY - WE DO NOT SHIP INTERNATIONALLY (USA ONLY)- See Below for Shipping To Canada.

UPS Ground, 2nd Day Air, Next Day Air. Most items ship within 5-10 working days from receipt of order. We will immediately advise you of any possible delays and always try to work within your time frame. Items which are "oversized" may require additional shipping charges - if this is the case, you will be notified before the item is shipped. Please note that "product availability" times are not related to and are in addition to your chosen method of shipment. Please note production times do not include shipping time.


All orders shipped to HI and AK are shipped via 2-Day Air.

All orders to APO/FPO addresses are shipped via Priority Mail. The shipping charge will be 20 percent of the order total.


Rates By Standard UPS Ground Delivery:

Orders Less then $20.00 - Add $7.95
Orders of $20.00 - $99.99 - Add $12.00
Orders of $100 - $499.99 - Add $15.00
Orders over $500.00 - Add $20.00

Our shopping cart will calculate and add these rates to your order. Should you desire Next Day or 2nd Day Delivery, we will calculate and add the appropriate cost. We do not mark-up shipping charges - they are the actual rates charged to us by the carrier. We do not as a rule ship internationally at this time and our cart will not display shipping charges for international orders.




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Military Shipping - APO/FPO



All shipments to APO/FPO addresses are sent via USPS to distributing military centers in the U.S., at which time the military service assumes responsibility for shipping. Please allow 3-6 weeks for delivery.

Follow these steps when entering an APO or FPO address

1. Enter the recipient's full name and address in the relevant fields 2. Enter APO or FPO in the City field. 3. Enter AE in the State field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter AA if the recipient is stationed in the Americas. Enter AP if the recipient is stationed in Asia or the Pacific. 4. Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.

Please note that USPS packages can only be tracked to the location where the military takes over distribution. From that point, we are unable to track your package. We have shipped thousands of awards and gifts to APO/FPO addresses and haven't had any problems.




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Shipping To Canada



We only ship to Canada via UPS Standard To Canada - Please choose this shipping method when shipping to Canada.

UPS Standard delivers in 2-8 days to most Canadian locations. Customs/duties and local taxes will be added upon entry into Canada and are the responsibility of the customer. Orders being shipped to Canada must be placed on a credit card.

Information regarding UPS Customs Clearance Rates may be obtained at the UPS website.

Information regarding duties and taxes may be obtained by calling the Canada Border Services Agency at 1-800-461-9999.

All prices are shown in US funds.




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Shipping Damage





If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-866-u4award or by email. The carrier will inspect and pick up the damaged package and the damaged items will be replaced. We must be notified of any damage or other problems within 2 days of you receiving your products. Also, You must keep all packing and shipping boxes and materials or a claim cannot be filed on your behalf for damaged items.



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Payment By Purchase Order

Municipal, State, Federal, and Corporate purchase orders are accepted. Place your order using the Purchase Order payment option. Fax a copy of the puchase order to 732-563-0434. The purchase order will then be verified and the order processed. Minimum transaction total is $150.00 for a purchase order. Please mail check or money order to:
Fire Awards Div., CJ Pro Shop, Inc.
655 Lincoln Blvd.
Middlesex, NJ 08846




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Changing An Order

Non-Personalized Orders can be changed before they have shipped by contacting us via email or calling 1-866-U4Award (toll free). If your non-personalized item has already been shipped, please refer to our return policy.

Personalized Orders will be engraved exactly "as ordered". So please check all spelling, name, and date information carefully. If a spelling, name, or date needs to be changed before the item has been shipped contact us immediately via email or call 1-866-U4award.
* Any personalization error by Fire Awards will be promptly remade and reshipped at no charge.
* Personalized items are not changeable or returnable after the order has shipped.
* It is not possible to replace or re-engrave any spelling or date errors once the item has been engraved.
* A complete order confirmation is e-mailed to you, at the time of order, for duplicate final inspection.
* Please be sure to double check all names and dates for errors.




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Refund/Return Policy

An Item (non-customized) may be returned for exchange or refund provided it is unused, in the original packaging and is returned within 30 days of the purchase date. Un-Personalized items returned for refund are subject to a 15% restocking fee. Personalized and engraved items cannot be returned unless there has been an error on our part-so please make sure all personlization information is correct before placing your order. Any personalization error by FireAwards will be promptly remade and reshipped at no charge. Please e'mail us at Info@fireawards.com for authorization before returning merchandise. Shipping charges are not refundable. All returns must be shipped prepaid. Items marked "Clearance" or "Clearance Sale" are not returnable and all sales are final on these items. We recommend that you send your return via UPS or insured Parcel Post for your protection and to insure prompt delivery. Our goal is your complete satisfaction.



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Security



Fire Awards is part of the secure Yahoo! Stores System. All online transactions are handled with Stronghold server software using industry standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the internet in an encrypted form, then decoded when it gets to Yahoo! For added security, Yahoo! also encrypts the credit card number when it is stored on disk, and when they forward it to Fire Awards. If you are not comfortable using the internet to place your order, we will gladly accept orders via phone or fax.


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Privacy

FireAwards.com will use personal information only to process orders. Customer information will never be sold, given out or made available in any way. We do not sell or distribute mailing lists from our secure customer database and we guarantee that you will never receive spam or junk mail resulting from a visit to or purchase at Fire Awards.

Also, for more detail see
FireAwards Privacy Policy

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"NOTICE OF DISCLAIMER OF LIABILITY"


FIREAWARDS.COM ASSUMES NO LIABILITY FOR THE USE OR MISUSE OF ANY PRODUCT. WE ASSUME NO LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE OR INJURY ARISING FROM THE USE OR MISUSE OF ANY PRODUCT OFFERED.















Be sure to visit our other site featuring bowling supplies, awards of all kinds, and ad specialties cjproshop.com

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I couldn’t be more happy with the statue of the Policeman with Child. It was exactly as I expected, no deceptions, and the customer service I received was more than great. I explained my rush order ... read more


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